How do I return an item?

Shipping Policies. We happily offer free shipping for all orders over $25.00. If an order is not over $25.00, we charge a flat fee of $3.99 per item.

Can I return a product I have used? We do not accept any products that have been used or opened. All returns must be in re-sellable condition. Refunds will be made once a final inspection by the customer return staff has been completed. has the right to refuse a return or refund. Of course, any item you received due to our error is returnable as long as it has not been used or opened. All returns must be in re-sellable condition. 

How do I return an item? All returns must be received within 45 days of the original shipping date. Shipping charges are non-refundable unless our error. If you would like to return a product, please email our Customer Service Department for a Return Merchandise Authorization (RMA) number. Please note that we cannot issue a refund for items returned without this authorization number. We prefer return requests be handled ONLY through email to expedite your return. 

How long will it take for my account to be credited/refunded? All returns take 2-3 weeks to process once your package has reached our customer return center. You will be notified via email once the return has been processed. 

NON- RETURNABLE ITEMS We can NOT accept returns on the following products: hair extensions or hair pieces, nail polish, make-up / cosmetics due to health code regulations.